These Terms & Conditions govern the use of services provided by EdStone Global LLC.

By accessing our website, submitting an enquiry, enrolling in a service, signing an agreement, or making a payment to EdStone Global LLC, you agree to these Terms & Conditions.

1. Legal Entity

The legal merchant and service provider is:

EdStone Global LLC
1007 N Orange St. Ste 1382
Wilmington, Delaware 19801
United States

2. Governing Jurisdiction

These Terms & Conditions are governed by the laws of the State of Delaware, United States, unless otherwise stated in a signed agreement between EdStone Global LLC and the customer.

3. Services Provided

EdStone Global LLC provides international education-related services, which may include:

• Education and training services
• Academic support services
• Student coordination and support
• Program administration support
• International education consultancy
• Institutional coordination
• Related student-service and education-support activities

Specific service details, pricing, payment terms, timelines, refund conditions, and delivery arrangements may be provided through a written proposal, invoice, service agreement, enrollment confirmation, payment link, or other official communication from EdStone Global LLC.

4. Service Delivery Model

EdStone Global LLC may deliver services directly or through connected group entities, operating/support entities, subcontracted support providers, contractors, professional advisors, technology platforms, and institutional partners where required.

Service delivery may be conducted online, remotely, through administrative coordination, through partner or institutional channels, or through other education-related support arrangements depending on the service purchased.

5. Payments

Customers may be required to pay service fees, program fees, administrative fees, consultancy fees, student-support fees, or other education-related charges as confirmed before payment.

Payments may be collected by card, bank transfer, payment link, invoice, or other approved payment method.

All fees, currency, service description, refund eligibility, and payment conditions should be reviewed by the customer before making payment.

6. Customer Responsibilities

Customers are responsible for:

• Providing accurate personal, academic, billing, and contact information
• Reviewing service details before payment
• Supplying requested documents or information on time
• Complying with applicable service timelines and requirements
• Contacting customer support promptly if there is an issue with payment, service delivery, cancellation, or refund eligibility

EdStone Global LLC is not responsible for delays caused by incomplete, inaccurate, or late information provided by the customer.

7. Refunds and Cancellations

Refund and cancellation requests are handled according to our Refund and Cancellation Policy, available on our website.

Customers should review the Refund and Cancellation Policy before making payment.

8. Third-Party and Institutional Services

Some education-related services may involve third-party institutions, partner organizations, service providers, contractors, or group support entities.

Where a third-party or institution has its own admission, academic, refund, cancellation, or service rules, those rules may also apply.

EdStone Global LLC will communicate relevant terms to the customer where applicable.

9. Limitation of Liability

EdStone Global LLC will provide services with reasonable care and professional diligence.

To the maximum extent permitted by applicable law, EdStone Global LLC shall not be liable for indirect, incidental, consequential, or special damages, including loss of opportunity, loss of income, academic decisions made by third parties, institutional decisions, delays caused by third parties, or customer failure to provide required information.

Nothing in these Terms excludes liability that cannot legally be excluded under applicable law.

10. Website Information

Information on this website is provided for general service and business information purposes.

While EdStone Global LLC aims to keep information accurate and current, specific service details, fees, timelines, eligibility criteria, and refund terms may vary depending on the customer’s selected service and written agreement.

11. Privacy

Customer information is handled according to our Privacy Policy, available on our website.

12. Customer Support and Disputes

Customers should contact EdStone Global LLC first if they have any issue regarding payment, service delivery, cancellation, refund, or account support.

Customer Support: info@edstoneglobal.com
Business Name: EdStone Global LLC
Registered Address: 1007 N Orange St. Ste 1382, Wilmington, Delaware 19801, United States

We aim to respond to customer support enquiries within 2–3 business days.

13. Changes to These Terms

EdStone Global LLC may update these Terms & Conditions from time to time. The latest version will be posted on this website with the effective date.