This Refund and Cancellation Policy applies to payments made to EdStone Global LLC for education-related services, training services, academic support, consultancy, student-service support, program administration support, and related services.

Customers should review this policy before making payment.

1. Legal Entity

EdStone Global LLC
1007 N Orange St. Ste 1382
Wilmington, Delaware 19801
United States

2. General Refund Principle

Refund eligibility depends on:

• The type of service purchased
• Whether service delivery has started
• Whether third-party or institutional costs have already been incurred
• The terms stated in the customer’s invoice, agreement, payment link, enrollment confirmation, or service confirmation
• The timing of the refund or cancellation request

EdStone Global LLC will review refund and cancellation requests fairly and in line with the customer’s confirmed service terms.

3. Cancellation Before Service Starts

If a customer cancels before service delivery has started, the customer may be eligible for a full or partial refund, subject to:

• Any non-refundable administrative fees clearly communicated before payment
• Any third-party, institutional, banking, payment-processing, or service-provider costs already incurred
• Any specific written terms agreed with the customer

4. Cancellation After Service Starts

If a customer cancels after service delivery has started, refund eligibility may be reduced or unavailable depending on the services already provided, work already completed, third-party costs incurred, and the applicable service agreement.

Examples of started services may include:

• Consultation or advisory work already delivered
• Student support or coordination already started
• Administrative processing already performed
• Institutional coordination already initiated
• Documents reviewed or submitted
• Program-related support already commenced
• Third-party or institutional costs already incurred

5. Non-Refundable Items

Certain fees may be non-refundable where clearly communicated before payment, including:

• Administrative processing fees
• Third-party fees
• Institutional fees
• Banking or payment-processing fees
• Completed consultancy or advisory work
• Completed student-support or coordination services
• Services already delivered or substantially performed

6. Duplicate or Incorrect Payments

If a customer believes they have made a duplicate payment or incorrect payment, they should contact customer support promptly.

Verified duplicate payments or incorrect charges will be reviewed and, where confirmed, refunded to the original payment method where possible.

7. Refund Method

Approved refunds are normally returned to the original payment method used by the customer.

Refund processing times may vary depending on the bank, card issuer, payment provider, or payment method.

9. Chargebacks and Payment Disputes

Customers are encouraged to contact EdStone Global LLC first so we can review and resolve any payment, refund, cancellation, or service issue directly.

Filing a chargeback without first contacting customer support may delay resolution, especially where additional service or payment information is required.

10. Changes to This Policy

EdStone Global LLC may update this Refund and Cancellation Policy from time to time. The latest version will be posted on this website with the effective date.