This page explains the education-related services for which customers may make payments to EdStone Global LLC.

EdStone Global LLC provides education, training, academic support, consultancy, student coordination, program administration support, and related international education services. Payments may be made after a customer enquiry, service confirmation, enrollment confirmation, invoice, written agreement, or approved payment link issued by EdStone Global LLC.

Customers should review the service details, amount payable, refund terms, payment conditions, and applicable policies before making payment.

1. Legal Merchant

The legal merchant for payments is:

EdStone Global LLC
1007 N Orange St. Ste 1382
Wilmington, Delaware 19801
United States

EdStone Global LLC may collect payments through this website, approved payment links, invoices, bank transfer instructions, or other official payment channels issued by EdStone Global LLC.

Payments made to EdStone Global LLC may relate to approved education-related services, student-service support, academic support, consultancy, training, program administration support, or other confirmed education-related services.

The customer should ensure that the payment amount, service description, currency, payment schedule, and refund/cancellation terms have been reviewed before payment is made.

2. Services Available for Payment

Customers may make payments to EdStone Global LLC for approved education-related services, including:

Education and training services

Structured training, education-support services, learning support, professional development support, or other approved training-related services.

Academic support services

Academic coordination, document guidance, program-support administration, student advisory support, and education-related administrative assistance.

Student coordination and support

Support connected to student communication, onboarding, document collection, program coordination, administrative follow-up, and service-related guidance.

International education consultancy

Advisory and consultancy support relating to international education pathways, institutional options, program requirements, application support, and related education-service planning.

Program administration support

Administrative support connected to program coordination, student records, payment coordination, service documentation, institutional communication, and operational follow-up.

Institutional coordination and partnership support

Coordination with institutions, partner organizations, service providers, group support entities, or subcontracted support entities where required for the customer’s confirmed service.

Enrollment-related support services

Support connected to student enquiry, eligibility review, document preparation, administrative coordination, fee confirmation, payment scheduling, and service onboarding.

Related education-support and student-service activities

Additional approved services that are directly connected to education, training, academic support, student administration, program coordination, or consultancy.

3. What Payments May Cover

Payments to EdStone Global LLC may cover one or more of the following, depending on the customer’s confirmed service:

• Education or training service fees
• Academic support fees
• Student coordination fees
• Program administration support fees
• International education consultancy fees
• Enrollment-related support fees
• Institutional coordination support fees
• Administrative service fees
• Document handling or review support fees
• Student onboarding support fees
• Payment-plan or installment-related service fees, where applicable
• Other approved education-related fees confirmed before payment

The exact service description, total amount payable, currency, payment schedule, refund eligibility, and delivery terms are confirmed before payment through one or more of the following:

• Invoice
• Payment link
• Service confirmation
• Enrollment confirmation
• Written agreement
• Official email communication
• Program or service confirmation document

Customers should not make payment unless they understand what the payment is for and have reviewed the applicable refund and cancellation terms.

4. How Payment Links Are Issued

EdStone Global LLC does not require every service to be purchased through an open public checkout button.

Many education-related services require enquiry review, customer confirmation, student confirmation, service approval, enrollment confirmation, invoice issuance, or written agreement before payment is requested.

A customer may receive payment instructions through:

• An invoice issued by EdStone Global LLC
• An approved payment link
• An enrollment confirmation
• A service confirmation
• A written agreement
• Official email communication from EdStone Global LLC
• Payment instructions from an authorized representative of EdStone Global LLC

Before making payment, the customer should review:

• The service being purchased
• The amount payable
• The payment currency
• The payment schedule
• Whether payment is full or installment-based
• Refund and cancellation terms
• Any third-party or institutional terms that may apply
• Customer support contact details

If a customer is unsure what a payment request relates to, they should contact customer support before paying.

5. Service Delivery Model

EdStone Global LLC may provide services directly or through connected group entities, operating/support entities, subcontracted service providers, contractors, professional advisors, technology platforms, and institutional partners where required.

Depending on the service purchased, delivery may include:

• Online or remote support
• Student communication and coordination
• Administrative processing
• Document review or document coordination
• Academic or program-related support
• Consultancy calls or written guidance
• Institutional or partner coordination
• Enrollment-related administration
• Payment and invoice administration
• Customer support and follow-up

Some services may be supported by ATMS Management Training, UAE-related operating/support entities, subcontracted support entities, external service providers, institutional partners, or professional advisors where required.

The specific delivery method depends on the service confirmed with the customer before payment.

6. Third-Party or Institutional Services

Some education-related services may involve third-party institutions, education providers, institutional partners, service providers, group support entities, or subcontracted support entities.

Where a third-party institution or partner has its own rules, those rules may apply in addition to EdStone Global LLC’s policies. These may include rules relating to:

• Admission requirements
• Academic eligibility
• Program timelines
• Enrollment deadlines
• Institutional fees
• Cancellation rules
• Refund rules
• Document requirements
• Assessment or academic progression
• Certification or award requirements, where applicable

EdStone Global LLC will communicate relevant service terms, third-party conditions, and customer obligations where applicable to the confirmed service.

EdStone Global LLC does not guarantee admission, academic outcome, institutional approval, visa outcome, certification outcome, or third-party decision unless such guarantee is expressly stated in a signed written agreement by EdStone Global LLC.

7. Refunds and Cancellations

Refund and cancellation eligibility depends on:

• The type of service purchased
• Whether service delivery has started
• Whether administrative work has already been performed
• Whether third-party or institutional costs have already been incurred
• The terms stated in the customer’s invoice, payment link, enrollment confirmation, service confirmation, or written agreement
• The timing of the refund or cancellation request

Customers should review the Refund and Cancellation Policy before making payment.

A customer may request a refund or cancellation by contacting customer support with:

• Full name
• Email address used for payment
• Payment date
• Payment amount
• Invoice number or payment reference, if available
• Reason for refund or cancellation request
• Any supporting documents

EdStone Global LLC aims to acknowledge refund and cancellation requests within 2–3 business days.

Approved refunds are normally returned to the original payment method where possible. Processing times may vary depending on the card issuer, bank, payment provider, or payment method.

Customers are encouraged to contact EdStone Global LLC first if they have any payment, refund, cancellation, or service-delivery concern, so the matter can be reviewed and resolved directly.